Privacy Policy

Cup of Tea Psychology ("Business," "we," "us," “our”) values and respects the privacy of our clients and the people who interact and communicate with us. Cup of Tea Psychology is committed to protecting your privacy and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”).

This Privacy Policy (“Policy”) describes how we may collect, hold, use and disclose any information we gather from you when you access our Website, www.cupofteapsychology.com.au (“Website”).

By accessing our Website, you are agreeing to the terms outlined within the Policy and expressing that you have been given reasonable access to review this Policy prior to your continued use of our Website. Please review this Policy carefully. This agreement is binding as of the date of your access to our Website.

What is Personal Information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

When using our Website, you may provide personal information relating to yourself, your dependants, or another person. This information is included in this Policy when referring to “your” information or “personal information”.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include, but is not limited to:

·       Contact information including full name, address, email address and phone numbers;

·       Financial Information including credit and debit card and bank account information;

·       Demographic information including age, gender, and employment information;

·       Insurance information including Medicare and NDIS details;

·       Information about relationships including professional and personal contacts;

·       Internet and website usage data;

·       Sensitive information including your health and mental health information.

You do not have to provide us with your personal information. However, if you choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How we collect your personal information

Cup of Tea Psychology collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our Website and when we provide our services to you. This may be information that is automatically collected when you access our Website, or information that you explicitly provide. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

·       To provide you with information or services that you request from us;

·       To improve the quality of the services we offer;

·       For internal administrative purposes;

·       To communicate with you.

Cup of Tea Psychology may contact you by a variety of means including but not limited to email, SMS, phone, or mail.

Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services, including to other professionals that are looking after your care.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, or warrant, during a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Cup of Tea Psychology, our Website, our customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

If there is a change of control in our Business or a sale or transfer of Business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

In the circumstances that we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.  Any disclosures of personal information will be made in compliance with relevant legislation and the Privacy Act.

Security of your personal information

Cup of Tea Psychology will take reasonable steps to ensure that the personal information that we collect and store is kept confidential and secure. This includes physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Policy during the transmission process.

Retention of personal information

Cup of Tea Psychology retains information in line with all relevant legislation. Client information is generally stored for 7 years from last contact, or until the age of 25 for clients who are under 18 at the time of service.

Accessing or correcting your personal information

Cup of Tea Psychology will endeavour to keep your personal information accurate, complete and up to date. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information.

If you wish to make a request to access and/or correct the personal information we hold about you, please contact hello@cupofteapsychology.com.au. We reserve the right to refuse this request under the circumstances set out in the Privacy Act.

Website usage

When you come to our Website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our Website, such that we can improve our service. It is not used to personally identify you.

We may from time to time use cookies on our Website. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Website. Our Website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to Website visitors through third-party services such as Google AdWords. These ads may appear on this Website or other websites you visit.

Our Website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Cup of Tea Psychology is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our Website, to read the privacy statements of each website that collects personally identifiable information.

Changes to the Privacy Policy

This Policy may change in future to reflect changes in legislation, Business practices, circumstances, or other changes. This Policy may be modified at any time, at our discretion, and all modifications will be effective immediately upon publishing the modified Policy. Please check back from time to time to review this Policy. The date of the last modification is written at the beginning of the Policy.

Inquiries and complaints

For complaints about how Cup of Tea Psychology handles, processes or manages your personal information, please email hello@cupofteapsychology.com.au. Please note that we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 28 days for Cup of Tea Psychology to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Cup of Tea Psychology’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance at hello@cupofteapsychology.com.au.